This Information suplied by John ----------------------- System Details ----------------------- O/S :- Software :- Modem :- Processor :- Ram :- Hard Disk Space :- PC Networked :- Contact Telephone Number :- GET THIS WHEN USING WRONG DIALER The connection to the server has failed. Account: 'Talk21', Server: 'pop3.Talk21', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E WHAT'S MY E-MAIL ADDRESS?? Cus said he was trying to register with btclick and wanted to know what his e-mail address was asked if he had registered with talk21 and he had not told him he had to register with talk21 to gat an e-mail address gave cus talk21 URL PASSWORD Cus wanted password resetting as he had lost his Checked address and Mothers maiden name, OK Reset password PASSWORD Cus wanted password resetting as she could not log in cus had just had her password reset Ii tried to log in for her and could not Checked address and Mothers maiden name, OK Reset password tried to log in for her again Logged in OK SET-UP MAIL ACCOUNT Cus was setting up mail account in Outlook Express and wanted server addresses went through set-up with cus set his account to always connect using BTClick OUTLOOK EXPRESS CANNOT SEND Cus could receive e-mail but was unable to send using Outlook Express told cus there was a problem with our server at the moment told cus he could send his e-mail at the talk21 web site Gave cus URL OUTLOOK EXPRESS RECEIVE PROB Cus could send e-mail but was unable to receive using Outlook Express Cus could receive ok earlier on this afternoon told cus it could be a problem with our server or server was at max capacity told cus to check for his e-mail at the talk21 web site Gave cus URL E-MAIL HOW TO GET ACCOUNT INFO Cus wanted to know how to get an e-mail account Cus also wanted to know if it would allow him to use outlook express Told cus to go to www.talk21.com and create an account Told cus he would be able to use outlook express to pick up his e-mail MS OUTLOOK Cus could not get her Talk21 e-mail using MS outlook Cus could get it using web base Told cus we were updating the server at the moment Told cus we didn't support MS outlook only Outlook Express TALK21 ACCESS Cus wanted to know if she could access her talk21 e-mail from abroad She said she had phoned btclick and was told that she couldn't Told her as long as she can get onto the internet she can Told her she can go to www.talk21.com and access or send Anywhere in the world E-MAIL TALK21 CAN'T ACCESS Cus wanted to know how to get into talk21 to send e-mail Said she couldn't get in Asked cus her username and e-mail address She said she didn't know Cus didn't have one, She had not created an account Took cus onto Talk21 page showed her how to create e-mail account TALK21 Cus could not get into talk21 server using outlook express Asked cus if he had tried web base Cus said no Cus was on line and tried, could not log in I tried for cus and couldn't log in Tried to log in using my name and password, could not log in Got message at capacity Told cus to try later SERVER INFORMATION Cus was setting up Outlook Express himself Cus wanted to know what the pop3 talk21 address was Told him in.talk21.com Smtp was out .talk21.com Also wanted to know what username and password to use Told him the same as he used for the web base HOW TO GET E-MAIL AND SET-UP OUTLOOK EXPRESS Cus wanted to know how she could get her e-mail Told her she could go to talk21 web site or use outlook express gave her URL for talk21 Set up account in outlook express taught her how to open and use outlook express Told her how to write mail offline using web base and outlook express OUTLOOK EXPRESS WITH FREESERVE cus could not get mail using outlook express had freeserve browser and outlook express deleted freeserve mail account set-up talk21 mail account cus connected and got his mail OK DELETE AND SET-UP MAIL ACCOUNT Cus could not send and receive e-mail using outlook express deleted cus's mail account Created new mail account in Outlook Express Advised cus if he ever had problems using Outlook Express to go to talk21 web site and send and receive INSTALLING CD PROBLEM WIN 98 Cus was half way through installing Btclick software Stopped installing half way through Cus just had blue screen and nothing he could do Had cus press CTRL ALT DEL and shut down his computer Cus rebooted OK Told cus to remove CD and put it back in and try again Told him if it didn't work this time to get new CD and try again CANNOT FIND MODEM Win 95 Cus was getting message can not find modem Ran diagnostics on modem All ok Checked Dial-up Networking Modem not selected in his dialler Selected Modem Changed number to 1470,,etc Removed tick from use area code and Dialling Properties Moved dot from Specify name Server to Server assigned name server Cus only had one phone line MODEM + DIAL-UP GETTING ENGAGED TONE Win 98 Cus was getting engaged tone Ran diagnostics on modem Different Modem to her Dialler All Checked ok Deleted her Dialler as other Modem was not listed Set-up new Dialler Her Modem was there now Checked Dial-up Networking Modem not selected in his dialler Selected Modem Changed number to 1470,,etc Removed tick from use area code and Dialling Properties Removed ticks from log on to network, NetBEUI and IPX/SPX Cus only had one phone line Left cus to try and connect CONNECTION DIAL-UP + NETWORK Cus could not connect Asked if Cus had CLI Cus did not have CLI Went into dial-up props and changed number to 1470,,etc Removed tick from use area code and Dialling Properties Moved dot from Specify name Server to Server assigned name server Cus was calling from mobile Cus tried to connect Connection failed checked Network settings deleted client for networks, ipx/spx, Netbuie Installed TCP/IP and client for Microsoft network Rebooted computer Disabled wins resolution CONNECTION NUMBER NOT RECOGNISED Cus had not connected before cus said he was getting error message number not recognised Cus wanted the correct number Gave cus 1470,,0845 7576333,, Could not check Dial-up settings for cus as he was not near computer DIAL-UP PROPERTIES Error 645 & 691 Win 98 Cus could not connect Asked if Cus had CLI Cus had CLI Went into dial-up props and changed number to 1470,,etc Removed tick from use area code and Dialling Properties Moved dot from Specify name Server to Server assigned name server Cus only had one phone line Left cus to try and connect ERROR 678 Win98 Cus had error 678 Asked cus if he had CLI or call waiting cus said call waiting was disabled Asked cus if he had an extension and how long it was Cus said about 10 metres Told cus recommended maximum length was 3 metres Went into dial-up props and changed number to 1470,,etc Moved dot from Specify name Server to Server assigned name server Checked network settings Removed network card adapter as cus said he was not on a network Put dot in disable wins resolution left cus to reboot and try to connect ERROR 720 Win 98 Cus could not connect Asked if Cus had CLI Cus did not have CLI Not using extention Went into dial-up props and changed number to 1470,,etc Removed tick from use area code and Dialling Properties Moved dot from Specify name Server to Server assigned name server Cus only had one phone line Left cus to try and connect ERROR 101 Cus had error 101 Using ie4 Cus had freeserve installed Checked internet properties Put tick in connect to internet using a modem Cus connected to internet got message cannot view web pages in offline mode Went into file and removed tick from use offline mode Cus got WebPages OK Set BTClick as his opening page ERROR 680 Checked if cus was using extension Cus was only using two metre extension Checked how many phones cus had on line Cus only had one other phone checked if cus was using two way adapter Cus was Advised cus to check extension, modem cable and two way adaptor Advised cus if not any of them to get line checked and gain increased